Our Contact Centre Solutions are as follows:

  1. Outsource Contact Centre (BPO) Services

  2. Client Site Contact Centre Implementation

  3. Cohabit Contact Centre Implementation

  4. Emergency (Public Safety) Contact Centre Services

Outsource Contact Centre (BPO) Services

Our Outsourced contact centre services involves the full business process outsourcing (BPO) of our client’s customer interaction, which is managed via our contact centre infrastructure. This model offers both the inbound and outbound customer interaction options.

  • Inbound Contact Centre (BPO) Services

  • Outbound Contact Centre (BPO) Services

Inbound Contact Centre (BPO) Services

This also a full Business Process Outsourcing of all inbound interactions with customers. ChatHub provides numbers to our clients for their customers to enquire, request or complain about their organization, products and services via multiple channels (telephone, sms , email , IM and social media

Outbound Contact Centre (BPO) Services

This is a ChatHub’s full Business Process Outsourcing of all outbound interactions with customers. We manage all client’s campaign, telesales, telemarketing, surveys, data cleansing, researches and promotions via multiple channels (telephone, sms , email , IM and social media)

  • Client Site Contact Centre Implementation

Client Site Contact Centre Implementation requires the provision of solution within our clients premises to enable them independently manage their customer engagement business processes. It offers the following:

  • Process & Human Resource Management Deployment

  • Technology and Infrastructure Management Deployment

Process & Human Resource Management Deployment

This involves ChatHub’s provision of contact centre human resource functions, and the management of client’s customer interaction business processes from the client’s facility

Technology and Infrastructure Management Deployment

In this client customer centre implementation, ChatHub provides the technology and infrastructure for clients to manage their customer’s business processes and interaction from their own site

  • Cohabit Contact Centre Implementation

This implementation involves hosting of our client(s) within our premises as a tenant while we deploy required contact centre infrastructure and technology (hardware and software) for a seamless customer engagement. We also run our Virtual Assistance (Virtual Personal Assistance Service) on this platform.


ChatHub offers the following Consulting Services:

  • Process Audit, Analysis and Improvement

  • CRM Integration

  • Training and Certification

  • Recruitment Services

Process Audit, Analysis and Improvement

We carry out a in depth audit and meticulous analysis of our client’s business process and help them develop or improve the processes to bring about productivity and operational efficiencies

CRM Integration

ChatHub deploy topnotch CRM implementation which is very vital for the success of any effective customer interaction and engagement business process. An effective CRM implementation involves understanding the business processes, Customer service functions and tools and how they relate with other stake holder departments. Ours is an end-to end Customer Experience implementation in CRM

Training & Certification

We offer learning, workforce development solution and certifications for  our clients. This include

  • New Hire Induction Training

  • Product and Service Training

  • Softskills

  • Behavioral Training

  • Sales academy

  • On-Job Training

  • And Training Need Analysis

Recruitment Services

We understand how difficult finding the right people can be. The  reason why our recruitment service is well rounded. We match the best-fit candidates with the right employer, by leveraging on pre-qualified talent pool, where candidates are carefully selected not only based on their capabilities and skill sets, but also based on their personality fit and attributes as it relates to specific job roles.


When it comes to business, upholding an effective connection with clients is very important. Customers want to feel welcome and at home with a business, that is why always having an open customer service support line is necessary.

Chathub recognizes that having a competent inbound customer support is crucial for your business, and so our inbound call center services provide outstanding customer service solutions that keep you in contact with your valued customers. With our advanced tools and services handled by committed customer service call center staff, you can be there for your valued customers round the clock.

ChatHub’s outsourced inbound contact center services team can effortlessly turn an account complain or a question into a positive, well-handled inquiry. We have long years of extensive experience in delivering inbound call center outsourcing services to global customers in varied industries. Our high-tech infrastructure and state-of-the-art telecommunication software can help us provide excellent contact support that are tailor-made for your industry and customers.

ChatHub is dedicated to help you reach out to your customers, and professionally handle their inquiries and resolve any issues immediately. Our inbound call center professionals hold significant expertise in inbound call management, answering service calls & guaranteeing customer satisfaction. They will always respond to your clients, customers or prospects in a timely, polite and professional manner, displaying a strong knowledge of your products and services. They will not only address your customer’s questions and concerns; they will also help nurture your business-customer relationship.